Return Policy

Return & Exchange Policy

We want you to feel confident shopping with Little Hippo. Please check your order carefully when it arrives and contact us as soon as possible if anything is wrong.

Exchanges and returns
Eligible returns and exchanges must be requested within 7 days of delivery. Items must be unused, unworn, unwashed and in their original packaging, with tags where applicable. For hygiene reasons, wigs, hair accessories and beauty-related items must be unopened and unused unless defective, damaged or incorrect.

Damaged or incorrect items
If your item arrives damaged, defective, or incorrect, please contact us with your order number and clear photos within 48 hours of receiving your parcel. We will review the issue and help with the next step.

Non-returnable items
Used wigs, opened hair accessories, sale/clearance items, and items without original packaging may not be accepted for return or exchange unless they are defective, damaged or incorrect.

How to request help
Contact us through WhatsApp or our contact page with your order number, item name, and photos if applicable. Please contact us before sending anything back. See the Return & Refund Policy for return shipping costs, approval and refund details.