Refund policy

Eligible returns and exchanges must be requested within 7 days of delivery.

To be eligible, items must be unused, unworn, unwashed and in their original packaging, with tags where applicable. You will also need your receipt or proof of purchase. For hygiene reasons, wigs, hair accessories and beauty-related items must be unopened and unused unless defective, damaged or incorrect. Sale and clearance items are non-returnable unless defective, damaged or incorrect. Gift cards are non-returnable.

To request a return, contact admin@littlehippo.shop before sending anything back. If your return is approved, we will provide the return address and instructions. Items sent without prior approval will not be accepted. Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Damages and issues
Please inspect your order when it arrives and contact us promptly if it is defective, damaged, or incorrect so we can make it right.

Exchanges
The fastest way to exchange an item is to request a return and, once approved, place a new order for the replacement.

Refunds
After we receive and inspect an approved return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may require additional processing time. If more than 15 business days have passed after approval, contact admin@littlehippo.shop.